ERGO is one of the major insurance groups in Europe and part of Munich Re Group, operating in 25 countries. In Greece, through a comprehensive spectrum of insurance solutions we are aiming to make a meaningful impact in the lives of our 1.000.000 customers, by addressing their insurance needs in a human, transparent and simple manner. As a leader in the Greek market, we add value by delivering reliable products, simple procedures and outstanding customer experience.
Are you interested to join our team? We are currently looking for a:
Customer Service Specialist
You will be part of a dynamic Customer Experience Team, aiming to deliver quality service as part of outstanding customer experience. You will communicate with customers and business partners via phone, email and chat to handle service requests and inquiries.
Your Day-to-day:
- Achieve high rate on first call resolution
- Handle both incoming and outbound calls
- Handle written requests and emails
- Perform underwriting actions
- Handle documents’ issuance
- Conduct 1st level troubleshooting and technical support
- Assist customers and partners by providing product and service information
- Identify customers’ and partners’ needs to achieve satisfaction
- Assist with potential customer complaints
- Contribute to team effort by accomplishing related results
- Ensure compliance with relative policies and processes
What we are looking for:
- Proven working experience of at least 1 year in customer service
- Bachelor’s degree in insurance, Business Administration or related field
- Insurance CII Certification will be considered as a plus
- Excellent use of Microsoft Office Suite and familiarity with internal CRM applications
- Ability to work effectively, independently and collaboratively
- Critical and analytical thinking and ability to achieve high quality results
- Excellent communication skills, writing and verbal, both in Greek and English
What we offer:
- Dynamic Environment: Join a fast-paced environment in a leading multinational insurance company with a strong team culture.
- Competitive Package: Enjoy a competitive remuneration and benefits package, including a health and pension insurance plan.
- Career Growth: Access continuous learning opportunities and career development prospects.
If you are a passionate professional, seeking for new opportunities, ERGO is the employer you are looking for!
