SRS Group of Companies is based in Athens, Greece, operating as both a wholesale (re)insurance broker, placing business in the open market, and as a Managing General Agent (MGA), underwriting on behalf of capacity providers. Our purpose is to provide insurance professionals with the most current and innovative products available in the global insurance & reinsurance market. Since 2023, SRS has been part of the Ardonagh Group, one of the world’s largest independent insurance distribution platforms and a top 20 global broker, with a combined workforce of over 12,000 professionals and a network spanning 200+ locations in more than 30 countries.
Role Overview:
We are seeking an experienced professional for our Claims Department reporting to the Managing Director. As a Claims Manager, you will direct and oversee the operations of the Claims Department to meet operational, financial and service requirements.
Lines of business: including but not limited to CAR/EAR, TPL, FL, Cyber
Key Responsibilities:
Client & Stakeholder Management
- Act as a key point of contact for major clients across multiple structures, ensuring a professional and tailored service.
- Build and maintain strong working relationships with brokers, policyholders, suppliers, and internal teams.
- Provide regular updates to clients and internal stakeholders regarding claim statuses and emerging issues.
- Negotiate settlements and manage external suppliers such as loss adjusters, contractors, surveyors, and legal representatives.
Compliance, Quality and Service
- Manage high-value and complex losses, ensuring accurate assessment, liability evaluation, and timely progression.
- Expert guidance and consultation to staff on claims handling.
- Ensure all claims are handled in accordance with regulatory requirements, internal policies, and client service level agreements.
- Ensure the Claims team maintain accurate file records and all systems are updated promptly.
- Identify potential fraud and escalate appropriately.
- Identify trends, risks, and opportunities for process improvements.
- Contribute to continuous improvement of processes, documentation, and service delivery standards.
- Strategic processing and payment of claims.
Requirements:
- Minimum a graduate degree in Law (preferably), Finance, Statistics and Insurance or Engineering
- 5+ years proven experience in commercial claims in a (re)insurance company, (re)insurance broker or loss adjusters/surveyors firm
- Strong technical understanding of policy coverage, claims processes, and loss assessment
- Communication, negotiation, and customer service skills
- Ability to manage competing priorities and work effectively under pressure
- Strong organizational skills with high attention to detail
- Fluency in Greek and English
- Computer literacy (Microsoft Office)
What We Offer:
- Competitive salary package and benefits, above market standards
- Continuous training in Greece and abroad
- An excellent working environment with unlimited opportunities for ambitious candidates
